Return Policy


For all customer support please call our retail store at 716-877-8273 During Store Hours

KENMORE: HQ /Shipping Warehouse/Retail Store
Retail Store And Warehouse
1565 Kenmore Ave,
Kenmore NY 14217
Phone Number :716-877-VAPE
                                       (8273)
 All orders ship from our warehosue in Kenmore NY within 24-48 hours. Large E-liquid wholesale orders may require additional time to process.
Store Hours:
Mon-Sat. 9am-9pm
Sunday- 10am -6pm
Sun 10am-6pm
Emails will not be responded to.
For all customer support please call our retail store at 716-877-8273 During Store Hours



We offer a 14 day guarantee on Manufacturer defects and Workmanship on most of our products* All Sales are Final.This starts the day you receive your order not the day you placed your order.If you feel you have received a defective please call us at 716-877-8273 so we can issue an RMA#. An RMA # does not Guarantee your item will be replaced if it is found not to be defective.If your item is found not to be defective you will be required to pay for return shipping.Again we will not cover return shipping cost on items found not to be defective.

A 10% restocking fee for wholesale returns.

Do not send any products back without an Rma#.

Customers are required to cover all return shipping cost that must include delivery confirmation or signature required.

We will cover the cost for shipping item back to you.May take up to two weeks for out of stock items.

If your item is found not to be defective you will be required to pay for return shipping.Again we will not cover return shipping cost on items found not to be defective.

We are not responsible for lost packages once in the hands of U.S.P.S and tracking number shows Package as delivered.

If you feel your situation is unusual please contact us so we can make it right.



 

*NON RETURNABLE ITEMS

Due to the nature of these products and for safety reasons some items are non refundable.

Please see list for for more information.

 

-E-Liquids.  E-liquids and any other liquids are non returnable. We re-stock and rotate our e-juice on a weekly basis

  to ensure you will get a fresh bottle of E-juice every time.E-juice comes with a 2 year shelf life.Keep in a cool dry place away from sunlight to keep it fresh.

 

-Cartridges/Cartomizers. Opened or used cartridges/Cartomizers may not be returned for health and safety reasons.

 

*Warranty

We offer the industry standard warranty on our products.

 

-Batteries , USb Passthroughs ,Mods and Pcc. 14 day warranty on batteries from the day you received your package due to defects only. 

 

-Atomizers.  Atomizers are are considered consumables and carry a 14 day guarantee on workmanship.

 

-Low resistance Atomizers. No Guarantee on LR atomizers. Due to the extreme performance of the LR atomizers they do not come with a warranty.The expected shelf life is 2-4 weeks with average use.Do not use on high

 
 
 
 
 
 
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